Shoe BTX is made with selected materials that are engineered and made to last right here in California. We've designed our products to be light weight (traveler in mind), sustainable and with functionality that will get the job done! For this reason normal wear and tear is given. Even though our artisans make every effort to create consistency, natural blemishes and imperfections in size and shape do not affect the functionality of what the product is intended to do.

If for any reason there are any defects in the materials or craftsmanship, please contact us at info@shoebtx.com

We offer multiple shipping methods. Normal processing times range between 1-2 days and our normal shipping times are 3-5 days typically. With orders above $75, shipping is on us with the same 3-5 day shipping window (US only).

Yes we do, please contact us at info@shoebtx.com

After the date of purchase, you have a 30 day window to return the product or exchange for a different size. Returned items must be in new condition and original packaging. We can no longer accept returns after the 30 day window. We pride ourselves on happy customers!

For a return or exchange with the 30 day window please contact us for assistance at info@shoebtx.com

You can contact us at info@shoebtx.com